Windbet FAQ – Answers to All Your Questions

No. Each person may only hold one account. If multiple accounts are found under the same individual, all accounts will be closed and all bonuses forfeited. For more details, Terms & Conditions View.

Contact Live Chat support and verify your identity using your registered mobile number. Once verified, you'll be able to set a new password. Our support team is available 24/7.

KYC (Know Your Customer) is the process of verifying your identity. It is required for:

• Before your first withdrawal,
• For large transactions,
• To keep your account secure,

For KYC, you'll need to submit photos of both the front and back of your National ID. Verification is typically completed within 24–48 hours.

Yes, but identity verification is mandatory for this process. Submit your National ID to the support team and confirm that the old number is no longer in use.

Yes. You can request a temporary or permanent account closure at any time. If you'd like to close your account for responsible gaming reasons, please contact us Responsible Gaming Visit the page and contact support.

The following deposit methods are available on Windbet:

• Mobile Banking
• Bank Transfer
• E-Wallet

All transactions are processed in Bangladeshi Taka (BDT).

Deposits via Mobile Banking are usually credited instantly. Bank Transfers may take 1–3 hours. If your balance hasn't updated after 3 hours, contact support with your transaction reference number.

Windbet does not charge any fees for deposits. However, your mobile banking provider or bank may apply a small transaction fee. Please check with your payment provider for details.

Contact Windbet support immediately and provide a screenshot of the transaction along with the reference number. Our team will promptly investigate and resolve the issue.

Daily deposit limits vary by payment method. You can set your own limit directly from Account Settings — this is Responsible Gaming part of the tools.

The minimum withdrawal amount on Windbet is BDT 500. The maximum limit may vary depending on your payment method and account verification level. For more details, Withdrawal Page View.

Yes, KYC verification must be completed before your first withdrawal. This is part of international security standards and is required to protect your funds.

If your withdrawal is rejected, you will be notified of the reason by email. Common reasons include:

• KYC Verification Incomplete
• Bonus wagering requirements not met
• Payment account details do not match

Contact support to resolve the issue.

Windbet generally does not charge withdrawal fees. However, a processing fee may apply for larger withdrawal amounts. For specific details, Terms & Conditions Read.

Daily withdrawal count and amount limits apply. To learn more, Withdrawal Page See details or contact support.

Wagering requirements mean you must place bets totalling a specified multiple of your bonus amount. For example, a 10x wagering requirement on a BDT 100 bonus means you need to wager BDT 1,000. Each bonus has its own terms, which are Terms & Conditions is mentioned.

Yes, you can cancel a bonus at any time. However, cancelling the bonus will also void any winnings earned from it. Contact support to cancel a bonus.

The weekly cashback returns a set percentage of your net losses for the week. It is typically credited to your account every Monday. Cashback rates and terms are subject to change.

Share your referral code or link with a friend. When they register and make their first deposit, you'll receive a referral bonus. Terms and conditions apply.

Once your connection is restored, refresh the page. Active bets are saved on the server. If any bet remains unsettled, contact support with the game ID and time of the issue.

The minimum bet for Sports Betting generally starts from BDT 10, though it may vary depending on the sport and market type. For more details, Betting Page View.

Yes, all Live Casino games are available on mobile browsers and the app. A stable internet connection is recommended for the best experience. Casino Page View all games from

Yes. Windbet uses certified RNG (Random Number Generator) technology that is fully fair and verifiable. Live games are run by real dealers and broadcast via live video stream.

Contact Windbet support immediately. Request a temporary account lock and set a new password after verifying your identity. For your security, use a strong password and never share it with anyone.

Windbet will never ask for your password or payment details via messages. Do not click any links in suspicious messages. Always go directly to windbet.vu and report anything suspicious to our support team.

Log in and go to the "Responsible Gaming" section under Account Settings. There you can set deposit limits, session time limits, loss limits, and self-exclusion. For more details, Responsible Gaming Page View.

Yes, the app offers all the same features as the website — plus biometric login, push notifications, and a faster overall gaming experience.

To install our APK file on Android, you'll need to allow installation from "Unknown Sources." Go to Settings > Security > Unknown Sources and enable it. You can turn it off again after installation if you prefer.

Start by fully closing the app and relaunching it. If the issue persists, uninstall the app and reinstall the latest version. If the problem continues, contact support with your device model and OS version.