Windbet's Terms and Conditions

1General Terms & Conditions

Windbet is an online gaming and betting platform operating under the windbet.vu domain. These terms and conditions apply to all users — new and existing alike.

Windbet reserves the right to modify, revise, or update its terms of service at any time. Notice of significant changes will be published on the platform. Continued use of the service after any changes constitutes your acceptance of the revised terms.

These terms apply to Bangladesh and all other countries where Windbet operates. Certain services may be restricted in accordance with local laws and regulations.

2Account Register

A personal account is required to access Windbet's services. All information provided at registration must be truthful, accurate, and complete.

• Each individual may only A can open an account. Multiple accounts are strictly prohibited.
• Your account login credentials (username and password) must be kept strictly confidential.
• The mobile number and email address registered to your account must remain active at all times.
• Registering with false information may result in account termination at any time.
• To update your registration details, please contact our support team for assistance.

3Age & Identity Verification (KYC)

To register and access services on Windbet, users must be at least 18 years or older must be met. Opening an account for anyone under 18 is strictly prohibited.

As part of the KYC (Know Your Customer) verification process, you may be required to submit the following documents:

• A clear copy of your National ID (NID) or passport
• Proof of current address (utility bill or bank statement)
• Proof of Payment Method Ownership

KYC verification must be completed before making a withdrawal. Payments may be put on hold if verification has not been completed.

4Deposits & Withdrawals

Deposits and withdrawals on Windbet can be made via mobile banking, bank transfer, and e-wallets. All transactions are conducted in Bangladesh Taka (BDT).

• Minimum deposit amount: BDT 100
• Minimum withdrawal amount: BDT 500
• Withdrawal requests are typically processed within 1–48 hours
• Withdrawals must be made to the same payment method used for the deposit
• Withdrawals cannot be made from an account with no betting activity

Windbet reserves the right to investigate and temporarily place a hold on any suspicious transaction. Once the investigation is complete, legitimate transactions will be processed.

5Bonuses & Promotional Offers

Windbet periodically offers welcome bonuses, reload bonuses, free spins, and special promotions. All bonuses are subject to specific terms and conditions.

• Each bonus has specific wagering requirements (typically 15x–35x)
• Wagering requirements must be met before withdrawing any winnings earned from a bonus
• Misuse of bonus funds may result in cancellation of the bonus and any associated winnings
• Each bonus offer is available once per person/household/IP address
• To claim a bonus offer, you must follow the code or method specified during registration or on the promotions page

Windbet reserves the right to modify, suspend, or cancel any bonus offer at any time. If bonus abuse is detected, the account may be suspended.

6Gaming Rules

All games on the Windbet platform are powered by RNG (Random Number Generator) technology and are regularly audited by independent third parties.

• To report suspected manipulation of game outcomes, please submit a request for investigation
• Windbet reserves the right to correct any erroneous credits resulting from technical errors
• Bets placed after the designated cut-off time in Sports Betting will not be accepted
• Windbet is not liable for disconnections that occur during live games

7Fraud & Prohibited Activities

The following activities are strictly prohibited on the Windbet platform. Any account found engaging in them will be closed immediately:

• Operating multiple accounts or assisting others in doing so
• Attempting to manipulate the bonus system
• Using any software, bot, or automated method to gain an unfair advantage
• Using the platform for money laundering or any illegal financial activity
• Colluding with other players to gain an unfair advantage (Collusion)
• Exploiting system glitches to gain unfair advantage or profit

8Account Suspension & Closure

Windbet reserves the right to temporarily suspend or permanently close an account under the following circumstances:

• For Violations of Terms & Conditions
• Providing false information during KYC verification
• If evidence of suspicious or unlawful activity is found
• If you wish to close your account at your own request
• Extended period of inactivity (12 months or more)

Prior to account closure, users will be given the opportunity to settle any valid balance, unless the closure is due to fraud or a breach of the rules.

9Responsible Gaming

Windbet is firmly committed to responsible gaming. We believe gaming should be a source of entertainment, not stress or addiction.

• Users may set their own daily, weekly, and monthly deposit limits
• You may request a voluntary self-exclusion at any time
• Information on professional support for problem gambling is available on the platform

10Privacy & Data Protection

Windbet takes the security of your personal information extremely seriously. Our Privacy Policy explains in detail how your data is collected, stored, and used.

• Your data is protected with SSL encryption
• Your information will not be sold or shared with third parties without authorization
• Information may be disclosed to regulatory authorities where required by legal obligation

For more details, visit our Privacy Policy Read page.

11Dispute Resolution

For any dispute or complaint, please contact the Windbet support team in the first instance. We always aim to reach a resolution through friendly discussion.

• An initial response will be provided within 5 business days of receiving a complaint
• Complex cases may take up to 30 days to investigate
• Relevant information and documents may be requested during the course of an investigation

Windbet's final decisions will be made in accordance with applicable laws and regulations.

12Changes to Terms & Contact

Windbet reserves the right to update these terms and conditions at any time. Notice of significant changes will be posted on the platform, and a message may be sent to your registered email.

If you have any questions about our terms, please reach out to our support team via live chat. We are always ready to help with any queries you may have.